Platforms

Luxury Attaché creates customized concierge programs for hotels to enrich the guest experience and strengthen guest satisfaction and retention.  After assessing the marketplace, Luxury Attaché determined that at many premium hotels, concierges act as independent operators, with limited training, support, and accountability.  As a solution, Luxury Attaché created a hospitality program to enhance engagement, track guest preferences and provide the ultimate high-touch service delivery.  Luxury Attaché’s concierge program includes a dedicated  service provision, experience package overlays and outstanding service at each touch point, from pre-arrival to post-departure.  Through initial e-mail contact with confirmed guests, the concierge provides relevant content and creates exciting experiences and itineraries.